Refund Policy

Last updated: 3 May 2026.

1. Premium subscriptions (B2B)

Premium is a business product. Refund handling depends on the situation:

• Cancellation: when you cancel from your marina dashboard or by writing to us, the subscription continues until the end of the paid period (no automatic refund — internally we set cancel_at_period_end = true).
• Pro-rata refund for the unused portion of an annual or half-year period may be granted at our discretion in cases of substantial service failure or genuine miscommunication. Contact mail@nordok.net.
• Manual invoices: if a manual invoice has been issued but not paid, you may cancel before the due date and the invoice will be voided.

2. Consumer 14-day right of withdrawal

If you are a consumer (private individual not acting in a business capacity) and not a B2B customer, you have a 14-day right of withdrawal under the Danish Consumer Contracts Act (forbrugeraftaleloven §18) starting from activation. To withdraw, send a written notice to mail@nordok.net within 14 days. We refund within 14 days from receipt.

Note: Premium is sold and marketed to marinas/businesses; consumer status is the exception.

3. Credit notes

Refunds are issued as a credit note via our invoice system and sent to the e-mail on file. For Stripe payments the refund goes back to the original card or bank account; for manual bank transfers we transfer to the account stated on your bank statement or the one you provide.

4. Disputed transactions

Contact us first at mail@nordok.net with the invoice number and a description of the problem. We aim to respond within 5 working days.

5. EU online dispute resolution

Consumers in the EU can use the European online dispute resolution platform: ec.europa.eu/consumers/odr.